Privacy Statement

Privacy Policy GoClove

Last updated: 30 September 2026

ABK B.V., trading under the name GoClove, respects the privacy of visitors and customers of our website. In this Privacy Policy, we explain which personal data we process, why we process it, with whom we may share it, how long we retain it, and what rights you have.

This Privacy Policy applies to the use of our website, webshop, customer service and related services.

1. Who is responsible for your personal data?

The controller is:

ABK B.V., trading under the name GoClove
Poeldijkstraat 387
1059 VL Amsterdam
The Netherlands

Chamber of Commerce number: 97617091
VAT number: NL868137613B01
Email: support@goclove.eu

GoClove is the trading name under which ABK B.V. operates the webshop.

For privacy-related questions or to exercise your privacy rights, you can contact us at support@goclove.eu.

2. Which personal data do we process?

Depending on how you use our website or services, we may process the following personal data:

• name and contact details;
• billing and delivery address;
• email address;
• telephone number, if provided by you;
• order, payment, return and warranty information;
• information about products you view, order or return;
• correspondence with our customer service team;
• information you provide through our chat function;
• marketing preferences and newsletter subscriptions;
• IP address;
• browser, device and technical information;
• cookie and consent data;
• information about how you use our website;
• information necessary for security, fraud prevention and abuse prevention;
• information relating to business customers and contact persons when you purchase from us or contact us in a business capacity.

We do not request more personal data than is reasonably necessary for the relevant purpose.

3. Why do we process personal data?

We process personal data for various purposes.

Orders and contracts

When you place an order, we process data to:

• process your order;
• handle payments;
• deliver products;
• send order confirmations and shipping information;
• process returns and refunds;
• handle warranty and service requests.

The legal basis for this processing is generally the performance of a contract with you.

If you do not provide certain information that is necessary to fulfil the contract, we may not be able to process or complete your order.

Legal obligations

We are required to retain certain information due to legal obligations, for example in relation to accounting, tax and invoicing requirements.

The legal basis for this processing is a legal obligation.

Customer service

When you contact us, we process the information necessary to handle your question, complaint or request.

Depending on the situation, this processing is based on the performance of a contract or our legitimate interest in providing good customer service and improving our services.

Security and fraud prevention

We may process data to protect our website, webshop, customers and business against fraud, misuse, unauthorised access and other security risks.

This processing is based on our legitimate interest in keeping our services secure and reliable, insofar as this interest is not overridden by your privacy interests.

4. Payments

Our webshop uses Shopify and Shopify Payments to support and process payments.

Depending on your country and chosen payment method, payment options may include payment cards, Shop Pay, Apple Pay, Google Pay, iDEAL/Wero, Bancontact, Klarna and other local payment methods.

When making a payment, personal data may be processed by Shopify and the relevant payment provider. The exact information processed depends on the payment method you choose.

We only process payment information ourselves where necessary for order handling, administration, customer service, refunds and fraud prevention.

A payment service provider may act as an independent controller for certain processing activities and may apply its own privacy terms.

5. Shipping, fulfilment and returns

In order to deliver your order, we share necessary personal data with shipping and fulfilment partners.

This may include your name, delivery address, email address, telephone number and order details.

For returns, we use ReturnZap. When you register a return, information such as your name, contact details, order number, returned products and reason for return may be processed.

We may also use different carriers and logistics providers. The provider used may depend on your location, order and available delivery options.

6. Shopify

Our webshop is built and operated on Shopify.

Shopify provides, among other things, the technical infrastructure for:

• the webshop;
• checkout;
• payments;
• order processing;
• customer communication;
• security;
• cookie and privacy functionality;
• certain marketing functionality.

When you use our webshop, personal data may therefore be processed by Shopify.

7. Customer service and chat

For customer service, we use email and an AI-powered chat function provided by Flyweight.

When you communicate with our customer service team or chatbot, the information you provide may be processed in order to answer your question and support our services.

We recommend that you do not provide sensitive personal data via chat unless this is necessary.

Chat and customer service data are not retained longer than reasonably necessary to handle your request, provide service, resolve disputes, maintain security or comply with legal obligations.

8. Reviews

We use Judge.me for product reviews.

When you are invited to submit a review after a purchase, data such as your name, email address, order details and information about the purchased product may be processed.

Judge.me may process this information on our behalf in order to send review invitations and display reviews on our website.

9. Email marketing and automated messages

Where you have given consent, we may use your email address for marketing communications, including:

• newsletters;
• welcome emails;
• product information;
• promotions and offers;
• automated marketing flows;
• reminders about an abandoned cart or checkout;
• relevant communications after a purchase.

We use, among other things, Shopify's marketing functionality for these purposes.

We do not automatically add you to a marketing list solely because you have placed an order where consent is required.

You may withdraw your consent at any time using the unsubscribe link in our emails or by contacting us.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

10. Cookies and similar technologies

Our website uses cookies and similar technologies.

We use Shopify's privacy and cookie functionality. Visitors can manage their preferences via the cookie banner and can accept or reject non-essential cookies.

We may use cookies and similar technologies for:

• essential webshop functionality;
• security;
• preferences and functionality;
• statistics and analytics;
• measuring advertising performance;
• marketing.

Where consent is legally required for the use of cookies or similar technologies, we ask for your consent in advance.

You can change your preferences through the cookie settings on our website.

11. Google Analytics

We use Google Analytics 4 to gain insight into how our website is used.

This may involve the processing of information about:

• pages visited;
• interactions with the website;
• device and browser information;
• technical information;
• general source of website traffic;
• conversions.

We use this information to analyse and improve our website and user experience.

Where consent is required for the use of Google Analytics, we process this information on the basis of your consent.

12. Google Tag Manager and Google Ads

We use Google Tag Manager to manage certain scripts and tags on our website.

We also use Google Ads, including conversion measurement, to measure the performance of advertisements.

Depending on your consent, this may involve processing information about your visit to our website and your interactions with advertisements.

We use this information, among other things, to understand the effectiveness of our advertising.

13. Meta

We use advertising services provided by Meta, including the Meta Pixel and Conversions API.

Depending on your consent and the technical configuration, this may involve processing information about your visit to our website, viewed products, actions on the website and purchases.

We use this information, among other things, to measure the performance of advertisements on Facebook and Instagram and to analyse our marketing campaigns.

Where consent is legally required, this processing takes place on the basis of your consent.

14. With whom do we share personal data?

We do not sell your personal data.

We may share personal data with parties that are necessary for providing our services, including:

• Shopify and Shopify-related service providers;
• payment service providers;
• shipping and fulfilment partners;
• returns service providers;
• IT and hosting providers;
• customer service and chatbot providers;
• email and marketing service providers;
• review platforms;
• Google;
• Meta;
• accountants, advisers or other professional service providers where necessary;
• public authorities where we are legally required to provide information.

Depending on the nature of the service, these parties may act as processors, joint controllers or independent controllers.

15. Transfers outside the European Economic Area

Some of the service providers we use operate internationally. As a result, personal data may in some cases be processed or accessed outside the European Economic Area.

Where personal data is transferred to a country outside the EEA, we ensure that a valid transfer mechanism or appropriate safeguard is used where legally required.

This may include:

• an adequacy decision by the European Commission;
• approved Standard Contractual Clauses;
• other legally permitted safeguards.

The applicable safeguard may differ depending on the service provider and processing activity.

16. How long do we retain personal data?

We do not retain personal data longer than necessary for the purpose for which it was collected, unless we are legally required to retain it for longer.

When determining a retention period, we take into account, among other things:

• the purpose for which the data was collected;
• legal retention obligations;
• the duration of our relationship with you;
• potential warranty or liability claims;
• security and fraud-prevention purposes;
• the need to handle requests, complaints or disputes.

Administrative and tax-related records are retained for the period required under applicable law.

Marketing information is retained until you withdraw your consent or until we no longer need the information for the relevant purpose, unless a limited record needs to be retained in order to respect your opt-out request.

17. Security

We take appropriate technical and organisational measures to protect personal data against, among other things:

• loss;
• unauthorised access;
• misuse;
• unauthorised alteration;
• unauthorised disclosure.

No digital system can, however, guarantee absolute security.

18. Your privacy rights

Depending on the circumstances, you have the right to:

• access your personal data;
• correct inaccurate personal data;
• request deletion of your personal data;
• request restriction of processing;
• object to certain processing;
• withdraw your consent;
• receive your data in a portable format where the right to data portability applies;
• object to direct marketing;
• in certain cases, not be subject to a decision based solely on automated processing that produces legal effects or similarly significantly affects you.

You can submit a request to:

support@goclove.eu

We may ask you to provide additional information to verify your identity before we process your request.

19. Automated decision-making and profiling

We use digital systems for purposes including analytics, marketing, security and fraud prevention.

This may involve limited automated processing or profiling, for example in connection with advertising measurement or security checks.

Where solely automated decision-making with significant effects takes place, we will provide additional information where required by law.

20. Complaints

If you have a complaint about how we process your personal data, you can first contact us at support@goclove.eu.

You also have the right to lodge a complaint with a competent data protection authority.

Because ABK B.V. is established in the Netherlands, you may in particular contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

If you live in another EU Member State, you may in certain cases also contact the supervisory authority in your own country.

21. Children

Our website and products are not specifically directed at children.

We do not knowingly collect personal data from children where parental consent is legally required. If you believe that a child has provided personal data without the required consent, you can contact us at support@goclove.eu.

22. External websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of these external parties. We recommend reviewing the privacy policy of the relevant third party before providing personal data.

23. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example if our services, systems or applicable laws change.

The most recent version will always be published on our website.

Where appropriate or legally required, we may provide additional notice of significant changes.

24. Contact

For questions about this Privacy Policy or the processing of your personal data, please contact:

ABK B.V. – GoClove
Poeldijkstraat 387
1059 VL Amsterdam
The Netherlands

Email: support@goclove.eu

Chamber of Commerce number: 97617091
VAT number: NL868137613B01