Privacy Statement
Company details
Goclove
Poeldijkstraat 387
1059 VL Amsterdam
The Netherlands
CoC: 97617091
VAT: NL868137613B01
GoClove is the official webshop for Clove shoes in the Netherlands and Belgium. Based in Amsterdam and responsible for the distribution and sales of Clove within Europe, the Middle East, and Africa.
Contact
E-mail: support@goclove.eu
Phone number: 085 - 760 97 87
Privacy Statement – Goclove
1. General
Goclove, established in Amsterdam, registered with the Chamber of Commerce under number 97617091 and VAT number NL868137613B01, is responsible for the processing of personal data as set out in this privacy statement. We attach great importance to your privacy and treat your data confidentially and in accordance with the General Data Protection Regulation (GDPR).
2. What personal data do we collect?
We collect personal data when you visit our website, create an account, place an order, or contact us. This concerns:
a. Data that you provide to us yourself:
- Name and surname
- Billing and shipping address
- Email address
- Telephone number
- Payment information (such as IBAN or partial card details via our payment provider)
- Order and return information
b. Automatically collected data (device information):
- IP address
- Browser and device type
- Time zone and language settings
- Information about your interaction with our website (pages viewed, search queries, products)
- Cookies and similar technologies (see also our cookie policy)
3. Purposes of data processing
We use your personal data for:
- Processing and shipping your order
- Handling payments
- Providing order confirmations, invoices, and shipping information
- Customer service and communication
- Improving our website and services
- Fraud prevention and security
- Marketing and promotional purposes (if you have given consent for this)
4. Sharing of personal data
We share your personal data with third parties only if this is necessary for:
- Executing your order (e.g., delivery services, payment providers)
- Complying with legal obligations
- Analyzing website usage (e.g., via Google Analytics, with IP anonymization)
These third parties process your data only on our behalf and enter into a data processing agreement with Goclove for this purpose.
5. Retention period
We do not retain your personal data for longer than is strictly necessary.
Order and invoice data: 7 years (statutory retention obligation of the Tax Authorities)
Customer account: as long as you have an account with us
Marketing data: until you withdraw your consent
6. Security of personal data
We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, or alteration.
7. Your rights (GDPR)
You have the right to:
- View your data
- Have your data corrected or deleted
- Object to processing
- Withdraw your consent
- Transfer your data to yourself or a third party (data portability)
You can exercise these rights by contacting us via support@goclove.eu
8. Cookies
Our website uses cookies to improve your user experience. You can set your cookie preferences via your browser settings. 9. Changes to this privacy statement
We reserve the right to amend this privacy statement. You will always find the most current version on our website.
9. Changes to this privacy statement
We reserve the right to amend this privacy statement. You will always find the most current version on our website.
10. Contact details
Goclove
Email: support@goclove.eu
CoC: 97617091
VAT: NL868137613B01
Drafted on August 1, 2025