Terms and conditions

General Terms and Conditions of Goclove 

GoClove is the official online store for Clove shoes in the Netherlands and Belgium. Based in Amsterdam and responsible for the distribution and sale of Clove products within Europe, the Middle East and Africa.

Article 1 – Definitions
For the purposes of these general terms and conditions, the following definitions apply:

1. Seller: Goclove, based in Amsterdam, registered with the Dutch Chamber of Commerce under number 97617091, VAT number NL868137613B01, trading under the name “Clove”.
2. Buyer: the natural person or legal entity purchasing a product through the seller’s online store.
3. Parties: the seller and buyer jointly.
4. Agreement: the purchase agreement between the parties concluded through the seller’s online store.
5. Business address: Poeldijkstraat 381, 1059 VL Amsterdam

Article 2 – Applicability

1. These terms and conditions apply to all offers, orders, agreements and deliveries of products through the seller’s online store.
2. Any deviations from these terms and conditions shall only be valid if expressly agreed upon in writing by the parties.

Article 3 – Payment

1. The full purchase price must be paid in advance using the payment methods offered in the online store.
2. If payment is not received, or is not received on time, the buyer shall be in default. The seller shall then be entitled to suspend performance of the agreement.
3. If the seller initiates debt collection proceedings, all extrajudicial collection costs shall be borne by the buyer and calculated in accordance with the Dutch Extrajudicial Collection Costs Decree.
4. In the event of the buyer’s bankruptcy, attachment of assets or suspension of payments, all claims of the seller shall become immediately due and payable.

Article 4 – Offers and prices

1. Offers on the website are non-binding and valid while stocks last.
2. Prices in the online store include VAT and exclude any shipping costs, unless stated otherwise.
3. The seller reserves the right to change prices at any time. Such changes shall not affect agreements that have already been concluded.

Article 5 – Right of withdrawal for consumers

1. Consumers have the right to withdraw from the agreement without giving any reason within 14 days after receiving the product.
2. During this cooling-off period, the consumer must handle the product and its packaging with care. Shoes may only be tried on indoors. Worn or damaged shoes will not be accepted.
3. To exercise the right of withdrawal, the consumer may use the withdrawal form available through the website.
4. The consumer must return the product in its original condition and packaging within 14 days after notifying the seller of the withdrawal. The costs of returning the product shall be borne by the consumer, unless agreed otherwise.
5. Products made according to the consumer’s specifications or personalised products are excluded from the right of withdrawal.

Article 6 – Delivery

1. Delivery shall take place at the address provided by the buyer.
2. Orders are generally dispatched within one working day, unless stated otherwise.
   
3. If delivery is delayed, the buyer shall be notified.
   
4. The risk of loss of or damage to the products shall pass to the buyer once the products have been received.

Article 7 – Inspection and complaints

1. The buyer must inspect the delivered product immediately upon receipt. Any defects must be reported in writing within 14 days after delivery.
   
2. If the complaint is justified, the seller shall arrange repair, replacement or reimbursement free of charge.

Article 8 – Force majeure

1. The seller shall not be liable for any delay or failure to fulfil its obligations as a result of force majeure, including, but not limited to, strikes, transport disruptions, natural disasters, pandemics or failures by suppliers.

Article 9 – Retention of title

1. All delivered products shall remain the property of the seller until the buyer has paid the full purchase price.

Article 10 – Warranty

1. The statutory warranty applies to the products.
   
2. Where applicable, the manufacturer’s warranty shall also apply.
   
3. The warranty shall lapse if the product has been used incorrectly or subjected to intensive use outside its normal intended purpose.

Article 11 – Intellectual property

1. All rights relating to the Clove name, images, texts, logos and designs shall remain the property of Goclove.
2. The buyer may not use, copy or distribute these materials without permission.

Article 12 – Amendments to the general terms and conditions

1. The seller is entitled to amend these terms and conditions.
   
2. In the event of material changes, the seller shall inform the consumer in a timely manner.

Article 13 – Governing law and disputes

1. This agreement shall be governed exclusively by Dutch law.
2. Disputes shall be submitted exclusively to the competent court in the district where the seller is established, unless mandatory law provides otherwise.
3. The applicability of the United Nations Convention on Contracts for the International Sale of Goods is excluded.

Drawn up on 1 August 2025